Our maintenance isn’t just about updates. It’s a comprehensive service that includes regular monitoring, backups, security checks, and personal support from our team. We prioritize your website’s health and performance with a hands-on approach. Not choosing a maintenance plan can lead to performance issues, slow loading, and loss of SEO rankings. Outdated tools and plugins increase the risk of hacking. Moreover, without us, updates, backups, and quick support become challenging.

Think of it as an insurance policy for your online presence. By entrusting us with your website’s care, you can focus on growing your business without worrying about technical glitches, security threats, or potential downtime. It’s peace of mind for your digital storefront. Not choosing a maintenance plan can lead to performance issues, slow loading, and loss of SEO rankings. Outdated tools and plugins increase the risk of hacking. Moreover, without us, updates, backups, and quick support become challenging and more expensive if you need someone to quickly hop in to your site and make changes.

No cancellation fees, we don’t believe in setting up roadblocks, just a rolling monthly subscription. Stay because you value the service, not because you’re tied to it. A set-up fee may be required if we did not build your website or if there’s been some time between when your website went live and joining a hosting and maintenance plan.

Our plans don’t cover site changes such as adding new content or designs to a page, changing or adding new plugins, custom training videos. Also, any site breakage resulting from user errors may incur extra charges if unable to be resolved through backup restoration. In most cases we can fix it without any additional fees, but if it is more complex we will need to charge for these fixes. We’ll let you know if this is the case before starting any work.

If your site faces an unfortunate hack while on our plan, rest assured, we’ll handle it without additional charges, unless access to your site was compromised due to negligence in security measures.

While we recommend our hosting for its reliability, safety and speed, you’re free to use your own. Just chat with us beforehand to ensure it aligns with your site’s needs and security standards.

We don’t impose strict limitations on the size or type of files you can upload to your website. However, it’s essential to consider the impact of large files, such as high-resolution images or videos, on your site’s performance. Uploading excessively large files can slow down your website’s loading speed and consume hosting resources. If your website becomes particularly large and starts to strain hosting resources, we may recommend upgrading your hosting performance, which may involve an additional fee.

While we strive to ensure smooth plugin updates, there may be instances where an update causes unexpected issues on your website. In such cases, our team will promptly investigate the issue and take necessary steps to resolve it. Depending on the severity of the issue, we may roll back the plugin update, implement temporary fixes, or seek alternative solutions to restore your website’s functionality as quickly as possible.

While we strive to ensure smooth plugin updates, there may be instances where an update causes unexpected issues on your website. In such cases, our team will promptly investigate the issue and take necessary steps to resolve it. Depending on the severity of the issue, we may roll back the plugin update, implement temporary fixes, or seek alternative solutions to restore your website’s functionality as quickly as possible.

Yes, we offer ongoing maintenance and support for e-commerce websites or online stores as part of our Advanced or Premium packages. E-commerce websites require specialized attention due to their complexity and the critical nature of their functions. Our team is equipped to handle e-commerce maintenance tasks, including updating plugins like WooCommerce, conducting thorough testing, and ensuring the smooth operation of your online store.